Order Policies

Because all cookies from Space Cadet Baking Co. are custom made and scheduled within our production calendar, the following policies apply to all orders.

Cancellation Policy

Orders become non-cancelable within 30 days of the scheduled fulfillment date.

Orders placed 31 days or more before the fulfillment date may be canceled up to 31 days before fulfillment. Approved cancellations will incur a $150 cancellation fee to cover administrative and scheduling costs.

Cancellation requests made within 30 days of the fulfillment date are not eligible for cancellation or refund.

Event Dates & Delivery Timing

Clients are responsible for selecting a fulfillment date that allows adequate time for their event. Space Cadet Baking Co. is not responsible for delays caused by shipping carriers, incorrect addresses, or circumstances outside of our control that may affect delivery timing.

We strongly recommend scheduling delivery at least one day before your event whenever possible.

Custom Design

All cookies are produced based on the design details provided at the time of ordering.

Clients are responsible for providing clear design direction, branding assets, and artwork when applicable. If design proofs are provided, clients must review and approve the design prior to production. Once a design is approved, changes cannot be made.

Because each cookie is handcrafted, minor variations in color, placement, and detail may occur.

Artwork & Branding

Clients are responsible for ensuring they have permission to reproduce any logos, trademarks, or artwork requested for printing on cookies.

For best results, clients should provide high-resolution artwork or vector files. While we make every effort to optimize artwork for cookie printing, exact color matching and perfect reproduction cannot be guaranteed due to the nature of edible printing and icing surfaces.

Shipping

For shipped orders, packages are transferred to a third-party carrier (such as UPS). Once an order leaves our kitchen, delivery timelines and handling are outside of our control.

Space Cadet Baking Co. is not responsible for delays, lost packages, or delivery issues caused by the shipping carrier. Customers are responsible for providing accurate shipping addresses

By placing an order, you acknowledge and agree to these policies.